Direct communication with the customer

Infraero The Ombudsman aims to meet the company's customers. The result is improved quality of services.

Suggestions and complaints from users, passengers or employees of Infraero are accompanied by the board and president of Infraero, and answered by the Ombudsman. With it, identifies improvement opportunities and offer new services to customers of the 66 airports managed by the Network.

Issues with the airlines or companies that operate at airports should be referred to the National Civil Aviation Agency (ANAC), www.anac.gov.br through the website or directly to the companies responsible.

Infraero customers can address the information desks of the major airports and register your account. The Ombudsman of the company also serves the following communication channels:


Contacts

Internet: Fill out the form and send it to Infraero

Helpline: 0800 727 1234

Fax: 61 3312 3013

Letters: PO Box 8626 Zip. 70312 - 970 Brasilia DF